Service & Support

Get Support for Your Somfy Products

How Can We Help?

First Name*

Last Name*

I am a*

Company Name*

Choose Your Application

Specify which application you're seeking support for to streamline the process.

Select Application(s)*

Motorized Blinds & Shades

Motorized Curtains

Motorized Exterior Screens

Motorized Insect Screens

Motorized Awning

Motorized Rolling Security Shutters

Motorized Pergola

Identify the Issue

Help us understand the nature of your concern by selecting a relevant category.

Tahoma Activation

Please enter your TaHoma PIN - The 12 digit PIN can be found on the base of your TaHoma.

Product isn't responding when I use my remote control/wall switch.

What type of control do you have?

Handheld Control
Wall Control

Does your remote light up when you press a button?

Product isn't stopping where it should/crooked/stuck.

What type of control do you have?

Yes, Full Movement
Yes, But Only Partial Movement
No Movement

I'm experiencing issues with the app.

The motorized product is making a strange sound/not operating uniformly.

I need to replace my batteries.

Other

Product Details

Knowing the brand and purchase date can aid us in providing precise solutions.

Do you see a tag on the fabric or shade with the brand or dealer name?

What is the brand name?

Are you the original owner of the products you are having trouble with?

Yes
No
They were installed when I moved in.

What year did you have your motorized products installed?

Share More Insights

Additional comments or photos can be invaluable in diagnosing the issue.

Please add additional comments so we may better assist you.* (Required) Upload a related image of your issue. (Optional, File Types Accepted: .jpg, .png, .tiff)

Upload file (.jpg,.jpeg,.png,.gif)

(Max size : 5 Mo)

Where Are You Located?

Your location helps us ensure region-specific assistance and faster service.

Country* City* State* Zip/Postal Code*

Please enter a valid zip code without spaces.

Contact Details

Share your contact details so our support team can reach out promptly.

Email* Phone*

Enter a valid 10 digit phone number.

What is the best way to reach you regarding your project?

Phone/Text
Email

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